Terms & Conditions

Last updated: [29/08/2026]

Welcome to VAIRAA. By accessing or using our website and purchasing our products, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our website.

1. About Our Website

This website is operated by VAIRAA and provides information about our skincare and haircare products and allows customers to purchase products online.

By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

2. Products

We make reasonable efforts to ensure that product descriptions, images, ingredients, sizes, and other information displayed on our website are accurate.

However:

• Product colors may vary slightly depending on your device or screen settings.
• Product packaging may occasionally change.
• Product availability may change without prior notice.
• We reserve the right to correct errors in product information or pricing.

Our products are intended for their stated personal-care purposes and should be used according to the instructions provided on the product packaging.

3. Product Usage

Please read the product label and ingredients before use.

If you have known allergies or sensitivities to any ingredient, please avoid using the product.

If irritation or an adverse reaction occurs, discontinue use and seek appropriate professional advice.

Product descriptions on our website are provided for general information and should not be considered medical advice.

4. Account Registration

Some features of our website may require you to create an account.

You are responsible for:

• Providing accurate information
• Keeping your account credentials secure
• Maintaining the confidentiality of your password
• All activities carried out through your account

We reserve the right to suspend or terminate accounts where there is misuse, fraudulent activity, or violation of these Terms.

5. Orders

When you place an order through our website, you are making a request to purchase the selected products.

After placing an order, you may receive an order confirmation by email, SMS, or other available communication method.

An order may be cancelled by us in circumstances including:

• Product availability issues
• Incorrect pricing or product information
• Suspected fraudulent activity
• Errors in the order or payment process
• Delivery limitations

If we cancel an order after payment has been received, the applicable amount will be refunded through the appropriate payment method.

6. Prices and Payments

All product prices displayed on the website are in Indian Rupees (₹) unless otherwise stated.

Prices may be changed at any time without prior notice.

Applicable taxes, shipping charges, discounts, or other charges will be displayed during the checkout process where applicable.

Payments are processed through the payment methods and payment providers available on our website.

We do not guarantee the availability of any particular payment method at all times.

7. Shipping & Delivery

We aim to process and dispatch orders within the estimated timeframe displayed on the website or communicated after purchase.

Delivery times may vary depending on:

• Delivery location
• Courier availability
• Weather conditions
• Public holidays
• Unforeseen logistical circumstances

Once an order has been handed over to the delivery partner, delays caused by the courier or circumstances beyond our reasonable control may not be within VAIRAA’s control.

8. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests may only be accepted if the order has not already been processed or shipped.

Once an order has been dispatched, cancellation may no longer be possible and the applicable return/refund policy will apply.

9. Returns, Refunds & Exchanges

Returns, refunds, and exchanges are subject to our Refund & Returns Policy.

For hygiene and safety reasons, opened or used personal-care products may not be eligible for return unless the product is defective, damaged, incorrect, or otherwise covered by our return policy.

If your order arrives damaged or you receive the wrong product, please contact us promptly with your order number and supporting photographs.

10. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact our customer support team as soon as possible.

We may request:

• Order number
• Photographs or videos of the package
• Photographs of the product
• Details describing the issue

After reviewing the case, we will provide an appropriate resolution in accordance with our applicable policies.

11. Promotions & Discounts

From time to time, VAIRAA may offer discounts, promotional codes, special offers, or other campaigns.

Unless specifically stated:

• Promotions cannot be combined.
• Promotional offers are subject to availability.
• We may change or withdraw promotions without prior notice.
• Additional terms may apply to individual promotions.

12. Intellectual Property

All content available on this website, including:

• Logos
• Brand names
• Product images
• Photographs
• Text
• Graphics
• Website design
• Videos
• Other materials

is owned by or licensed to VAIRAA unless otherwise stated.

You may not reproduce, copy, distribute, modify, publish, or commercially use our content without prior written permission.

13. Website Use

You agree not to use our website for any unlawful or unauthorized purpose.

You must not:

• Attempt to gain unauthorized access to our website or systems
• Interfere with website functionality
• Upload malicious software
• Use automated methods to abuse the website
• Submit false or misleading information
• Engage in fraudulent transactions
• Use our website to violate applicable laws

We reserve the right to restrict access to users who violate these Terms.

14. Third-Party Services

Our website may use third-party services such as payment gateways, courier companies, hosting providers, analytics services, and other technology providers.

Your use of certain third-party services may also be subject to their respective terms and policies.

VAIRAA is not responsible for the independent policies or practices of third-party service providers.

15. Limitation of Liability

We make reasonable efforts to keep the website and product information accurate and available.

However, to the extent permitted by applicable law, VAIRAA shall not be responsible for losses resulting from circumstances beyond our reasonable control, including website interruptions, courier delays, technical failures, or events outside our control.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

16. Force Majeure

VAIRAA shall not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including natural disasters, pandemics, government restrictions, strikes, transportation disruptions, technical failures, or other unforeseen events.

17. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect and use personal information.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

18. Changes to These Terms

VAIRAA may update these Terms & Conditions from time to time.

Changes will become effective when the updated Terms are published on this page. We recommend reviewing this page periodically.

19. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes shall be subject to the jurisdiction of the appropriate courts having jurisdiction over the business.

20. Contact Us

If you have questions regarding these Terms & Conditions, orders, products, or our services, please contact us:

VAIRAA
Email: [vairaaskincare@gmail.com]
Phone: [+91 98847 36177]
Address: [No. 43/31, 2nd Street, Ranganathapuram, Tambaram West, Chennai – 600045]